United States Postal Service in 1300 West 19th Street

Customer Reviews about United States Postal Service:

• ★ ★ ☆ ☆ ☆
  People that work inside the office are great at least my experience been only positive, however people that deliver from this office probably couldn't care less.. This happened several times now - Package marked delivered on Sat (dropped off at the porch) but its not so call hold 30-40 mins make a claim and wait and worry about your package. Come home on Monday they slid a note in to your door and took the package with them - when now they can leave the packages at leasing office! Where is logic in these actions ? So now I have to wait another day and drive to their office to pick it up myself and waste more time and not a fact its gonna be there! Damn I hate this shi***
  By Pavel C, July 19, 2017
• ★ ☆ ☆ ☆ ☆
  0 star if I could! They lost a package, I went to their offices and they were supposed to call me back to give me a letter saying they lost my parcel so that the seller will be able to refund me. I had no phone call. The seller closed the case = no refund. Now I have to open a dispute with USPS. NICE!!!!!!!!!!
  By Estelle Gaither, June 20, 2017
• ★ ☆ ☆ ☆ ☆
  Looks like I'm joining the ranks of many with my utterly terrible experience with this post office and its staff. I was scheduled to receive a package today, 3/16/17, and it was imperative that I actually received it today. Therefore, the sender paid $41.34 for Priority Mail Express and required no signature so the package would be left. Additionally, the sender sent it to my work because someone is always here between 9am and 5pm. I waited all morning until I tracked it again at 1:00pm and received the following notice: Notice Left (No Authorized Recipient Available). The notice was a complete lie because I have been present and available at my office ALL day. The delivery "worker" made ZERO effort to reach anyone or deliver the package to my offices’ entrance. I can’t help but feel the letter carrier realized how important my receiving the package was considering it was Priority Mail Express, yet that didn’t seem to matter to him/her. Perhaps, if this letter carrier remains employed (as I am quite confident he/she will) the $41.34 is cost my sender spent should come out of the letter carrier’s paycheck. After getting the notice, I immediately went to the post office to address my concern; however, I was treated worse than I have ever been treated by a so-called "professional" in all my life. The woman working the desk motioned me to come up but never even looked up from the stack of envelopes she was continually re-stacking. She looked at my notice and said "Today's the 16th!" looking at me as though I was stupid. I said "Yes I realize that, but it is imperative I get this package today and the delivery person did not try to contact anyone at the address." She then tells me the trucks won't be back in until 6:00pm. I asked if I could come pick up my package then and she said I could. I even asked twice to clarify since I couldn’t even get her to look at me and both times she said I could. As I was leaving, I checked the hours posted on the door which read 9:00am to 5:00pm. I desperately need this package today, so I will go back at 6:00pm though I HIGHLY doubt there will be anyone there. I realize USPS is a government agency and not part of the private sector, thus they are held to no customer service standards, yet this type of “underachieving” work ethic is less than what you would expect from someone forced to pick up trash on the side of the road. And judging by the rest of these reviews, it’s not just me. This place has a truly deplorable staff. I only hope one day the employment of these individuals will rely on their performance.
  By Daniel Taylor, February 14, 2017
• ★ ☆ ☆ ☆ ☆
  The worst post office I've ever had to deal with. They lie about delivering packages and I use my security camera to prove it. They are impossible to get a hold with on the phone. Their hours make it difficult to visit in person if you have a job. I took time off to go in this morning. Waited 30 minutes and they couldn't find my package. The manager Promised to call me at 10:15am when her driver got into the center and she didn't follow through with a call. I am still at a lost as to how they stay in business. I also have no idea if I will ever get my package. This is a recurring issue with deliveries at our address in the heights. There are times the post office is so lazy that they leave our package out by the curb as if it were trash to be picked up. The level of customer service is horrid. Calling to find a solution and it's a 50minute hold time on the phone.
  By Dana Alves, January 23, 2017

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